Confidentiality Agreement

Confidential Agreement

Web privacy and confidentiality policy

Thank you for visiting the Fitchis website. Your personal privacy is important to us. To better protect your privacy, this policy explains how we collect and use your personal information. 

On this page: 

• Collection and use of personal information 

• Collection and use of other information: cookies 

• Email 

• Security 

• Linked sites

• Policy changes 

• Questions? 

Collection and use of personal information 

Our Web site provides you with the opportunity to voluntarily submit forms to request for additional information about Fitchis. In the course of these transactions, you may provide us with personal information and possibly medical information. We use the information you provide solely to help us respond to your request and understand your training needs and limits. As part of fulfilling your request, your information may be shared with key Fitchis employees. All employees at Fitchis sign confidentiality agreements as part of our employment policy to ensure that any private information encountered through the course of their work is treated with the utmost respect. 

At no time will Fitchis sell, rent, loan, trade or lease any information collected on our site. 

Fitchis will not release individualised information to another party unless required to do so by government authorities, legal processes, or otherwise required by law, in which case, any release of personal information will be conditional upon a court order. 

The personally-identifiable information that members submit is stored in the Fitchis databases in order to appear in members’ personal accounts and to be accessed by their personal trainer. This database information is fully secured with security software and anti-hacking software (see below), and should at no time be accessible to any third party.

You have the right and ability to exit the Fitchis site at any time and not remain in active membership. On cancellation of your membership, your membership information will be removed from our online database, and stored off-line only insofar is as necessary for our administrative records. If you choose to remain a member on our site, you implicitly consent to our privacy and security policies.

Collection and use of other information: cookies

When you visit our website, we collect certain information that does not identify you personally, but provides us with aggregate "usage data". This information is used to measure the number of visitors to the different sections of our site and to help us make our site more useful to our visitors. This information is retained and periodically deleted from the site; no back-up copies are made. 

The Fitchis website also employs "cookies" to provide visitors with information that is specific to them. A "cookie" is a packet of information sent by a website to a user’s computer, which is held on your computer as a temporary file and then is sent back by the computer each time you access that website. These cookies do not contain any personally identifiable information, and they cannot be accessed or “read” by any website other than the Fitchis website. 

If you choose, you may block or delete our cookies from your hard drive; however, blocking or deleting cookies may cause some of the Fitchis website features and functionality to work incorrectly. 


Please note that individualised information transmitted via e-mail between you and Fitchis — as opposed to transmission over the Fitchis website — is not encrypted. As a result, such email correspondence may be accessed and viewed by other Internet users without your knowledge and permission while in transit. For that reason, to protect your privacy, if you have concerns about your treatment, or questions that would involve the communication of confidential information, please call our customer service line on +254 772 092 348,  8 a.m. to 6 p.m. East African time, or use our customer care chat line facility.

Copies of emails are not retained in our system once the issue has been resolved. However, hard copies of the information may be retained in Fitchis files. Information from emails may be transcribed into other Fitchis systems such as a calls database.


A range of security features protects the privacy of any individualized information you provide over Fitchis website. Fitchis uses physical, electronic and procedural safeguards to protect any personally identifiable data stored on its computers. Only authorised employees have access to the information you provide to Fitchis.

Linked sites

Fitchis website has links to various other websites that we think might be useful or of interest to you. Fitchis, however, cannot be responsible for and does not endorse the privacy practices or the content of its linked websites. Fitchis urges you to review the privacy policies of any website you visit once you leave the Fitchis website. Links to various non-Fitchis websites do not constitute or imply endorsement by Fitchis of these websites, any products or services described on these sites, or of any other material contained in them. 

Policy is subject to change

Fitchis is always looking to offer expanded features and functions that make fitness care more efficient and accessible for their users. As additional features and functions are added, the privacy policy will be updated to correctly represent how information and features are being used. Please check this policy periodically as it is subject to change at any time.


If you have any questions about our website privacy policy and/or practices, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or use our customer care chat line facility.